Introduction from our Chairman, Sidney McFarlane MBE
It gives me great pleasure to introduce the L&H Homes Annual Review 2014/15. This is your opportunity to learn more about our activities over the past 12 months.
We have continued to grow completing 326 new homes
for rent and home ownership, throughout the East Midlands. That’s 90 more than last year, taking our total number of homes to over 8600
We aren’t just about building homes though, we want to provide services that make a real difference to people and communities. The way we achieve this is by working closely with our staff, partners and our residents. Our programme of estate walkabouts means we can meet with you face to face, to find out what’s important in local communities, working collaboratively to achieve positive outcomes. We also continue to value your involvement through the feedback you provide, and through membership of our formal resident involvement panels.
The effects of Welfare Reform, including the roll out of Universal Credit makes it more important than ever for us to change the way we do things. Through our digital strategies and a commitment to encouraging residents to get on line, we have continued to invest in My Account to help you manage your tenancy. Over 1000 of you now regularly log into My Account to check your rent statement and access information about your home.
Managing our resources is key to allowing us to deliver the best services possible and so we are really pleased that in our latest customer survey, 86%
of felt that your rent represented value for money, placing us a top performer amongst the housing association with which we are compared. As a member of Longhurst Group we will continue to review our ways of working and seek to achieve even better outcomes in the year ahead.